Question 1

What services do you offer?

Accepted Answer

I provide a wide range of graphic design services, including logos, branding, print materials, digital assets, signage, event stationery, vehicle graphics, and more. Visit my services page for a full list.

Question 2

How do I get started on a project with you?

Accepted Answer

Simply fill out the contact form on my website or send an email with details about your project. I'll get back to you to discuss your needs and provide a quotation.

Question 3

What is your design process?

Accepted Answer

Once we have discussed your project and agreed on the scope, I'll provide initial concepts for your review. You can request up to three rounds of revisions, and once you're happy and payment has been made, I will deliver the final files.

Question 4

Can I request a custom design that's not listed on your services page?

Accepted Answer

Absolutely! I'm always open to new ideas and unique projects. Get in touch and we can discuss your requirements.

Question 5

How much do your design services cost?

Accepted Answer

There are some products available through the online shop that have a set price. For custom and bespoke projects, pricing varies depending on the scope and complexity of the project. After discussing the details of your project, I'll provide a detailed quotation for your approval.

Question 6

Do you require a deposit?

Accepted Answer

Yes. For bespoke tailored projects, a 50% deposit is required before starting any project. The remaining balance will be due on completion.

Question 7

What payment methods do you accept?

Accepted Answer

I accept payments via bank transfer. Bank details will be included on your invoice.

Question 8

How many revisions are included in your design projects?

Accepted Answer

I include up to three rounds of revisions to ensure you're happy with the design. Additional revisions can be made at an hourly rate.

Question 9

What file formats will I receive?

Accepted Answer

Depending on the project, you will receive a wide range of filetypes suitable for multi-channel use. These filetypes are all industry-standard and suitable for print, web, and other uses. If you have specific requirements, let me know and I'll be sure to include it within the final deliverable files where possible.

Question 10

Can you help with printing?

Accepted Answer

Yes! While I do not handle printing directly, with a background in print design and good knowledge on stocks and finishes, I can assist you with sourcing high quality printed materials.

Question 11

How long does a project take?

Accepted Answer

Timelines vary depending on the project's scope and complexity. Once we've discussed your needs, I will provide an estimated completion date.

Question 12

Can you handle urgent projects?

Accepted Answer

Rush projects may be accommodated depending on my availability and workload. Additional fees may apply for expedited services. It should also be noted that I operate outside of regular working hours so my responses may not be within standard business hours.

Question 13

Do you offer ongoing design support?

Accepted Answer

Yes! I offer ongoing support for clients who need regular updates or additional design work.

Question 14

Can you re-design or refresh my existing branding?

Accepted Answer

Absolutely! I can refresh your existing branding to give it a modern, cohesive look while maintaining its essence.

Question 15

What if I don't like the initial design?

Accepted Answer

Your satisfaction is my priority. We will work together to refine the designs within the included revision rounds to ensure you're happy with the final result.

Question 16

Do you work with clients outside of your local area?

Accepted Answer

Yes! I work with clients from all over the world. Communication can be handed through email, phone, or video calls.

Question 17

What industries do you work with?

Accepted Answer

I work with businesses, organisations, and individuals across various industries, including retail, hospitality, events, education, and more! The possibilities are endless.

Question 18

Do you collaborate with other creatives, agencies and businesses?

Accepted Answer

Yes! I'm open to collaborations with other designers, developers, or agencies to create comprehensive solutions for your project. I also offer my services to other businesses to bring creative services to their clients.

Question 19

Are there any projects you don't take on?

Accepted Answer

I'm open to most design projects, but if something falls outside of my expertise, I'll let you know and may recommend another professional.

Question 20

Do you offer packages or discounts for multiple services?

Accepted Answer

Yes. I can create custom packages for clients requiring multiple design services. Contact me to discuss your needs and budget.

Question 21

Can I use the designs for both print and digital purposes?

Accepted Answer

Yes. I provide designs that are optimised for both print and digital use. Let me know your intended use so I can deliver the appropriate files.

Question 22

Will I own the final designs?

Accepted Answer

Yes. Once the project is completed and paid in full, you will own the final designs. I retain the right to showcase them in my portfolio.

Question 23

What happens if I need changes after the project is complete?

Accepted Answer

I'm happy to make updates or modifications after the project is finished. These changes will be billed at my hourly rate.

Question 24

What tools and software do you use for your designs?

Accepted Answer

I use the Adobe Creative Suite - primarily Illustrator, InDesign and Photoshop.

Question 25

Do you provide source files?

Accepted Answer

Source files can be provided upon request for an additional fee, as they are not included by default in most projects.

Question 26

Can you help with copywriting?

Accepted Answer

While my focus is on graphic design, I can provide basic copy suggestions. For more in-depth copywriting, I recommend hiring a specialist.